Sorry | (2024)

Please select relevant website or App*

I am having the following NDP Store issue*

You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.

If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link

If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.

Before emailing support, please check out our FAQ I have not received my password reset email regarding your issue.

Below is a simple step by step guide

1. Please make sure you're logged in to your account.
2. Go to "My Account", which you'll find in the upper right corner of your screen.
3. Once you're in "My Account" click "Manage Students", then click on the relevant course.
4. From there you can simply click "Add Members." Input the correct email address of the member you want to add and assign the Role you want for that specific member – either ‘manager’ or ‘member’
5. Go back to "Members". You will see that there is a "Pending Invitations" tab beside the "Members" tab, there you will find the members that you have added but have yet to accept your invite.

We are really sorry that you haven't received your physical product order yet. We can open a case against the seller on your behalf. Please let us know how you like to proceed below.

Order refund*

I would like a refund
I would like a replacement

I am having the following NDP HUB issue*

You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.

If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link

If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.

Please check out our FAQ I have not received my password reset email regarding your issue.

Below is a simple step by step guide

1. Please make sure you're logged in to your account.
2. Go to "My Account", which you'll find in the upper right corner of your screen.
3. Once you're in "My Account" click "Manage Students", then click on the relevant course.
4. From there you can simply click "Add Members." Input the correct email address of the member you want to add and assign the Role you want for that specific member – either ‘manager’ or ‘member’
5. Go back to "Members". You will see that there is a "Pending Invitations" tab beside the "Members" tab, there you will find the members that you have added but have yet to accept your invite.

You can easily cancel your subscription at any time by following these steps:

1. Login to your account on: https://testbuddy.store/hub/my-account/
2. Click on My Account (Top Right)
3. Next Click on Settings (Lower Left Side of the page)
4. Click on Recurring Payments
5. You will see any active subscriptions - Click the VIEW button
6. Then the next page will give you the option to CANCEL.

I am having the following Driving Lesson Vouchers issue*

If the instructor/s that you have contacted are not aware of the voucher system or are unsure of how to redeem them, we can easily contact them and explain the process to them. Contact a driving instructor on my behalf

As soon as you're happy to go ahead with a driving instructor, you can give them the voucher number to redeem before your lesson starts.

Please click here to provide us with your personalised name and message for your voucher.

Our vouchers are emailed normally within 24hrs, sometimes these emails can go into your spam inbox.

Unfortunately, our vouchers can only be emailed and printed at home.

Our vouchers can be redeemed by any driving instructor of your choice, and this includes independent instructors or ones that are affiliated with a local or national driving school. Vouchers will be redeemed directly by the instructor, rather than the driving schools Head Office, as each instructor is self-employed. On the very rare occasion that for whatever reason the instructor of your choice decides not to accept the voucher, we will of course offer a full refund. I hope this answers your concerns. If you have further queries or questions, please do not hesitate to contact us via the Driving Lesson Vouchers website

I am having the following RouteBuddy issue*

I am having the following Driving Instructors Near Me issue*

You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.

If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link

If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.

Please check out our FAQ I have not received my password reset email regarding your issue. If you have already tried this, then please email our support team.

I am having the following TestBuddy issue*

You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.

If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link

If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.

Please check out our FAQ I have not received my password reset email regarding your issue. If you have already tried this, then please email our support team.

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