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© Test Buddy a brand of New Driver Programme LTD - All Rights Reserved Registered in England and Wales No. 09981078. Registered Office: 82A, James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom | Company Registration Number 09981078

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© New Driver Programme LTD – All Rights Reserved
Registered in England and Wales No. 09981078. Registered Office: 85 Great Portland Street, London, England, W1W 7LT

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Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

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Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

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Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT

Please select relevant website or App*
I am having the following NDP Store issue*
You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.
If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link
If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.
Before emailing support, please check out our FAQ I have not received my password reset email regarding your issue.
Below is a simple step by step guide
- 1. Please make sure you're logged in to your account.
- 2. Go to "My Account", which you'll find in the upper right corner of your screen.
- 3. Once you're in "My Account" click "Manage Students", then click on the relevant course.
- 4. From there you can simply click "Add Members." Input the correct email address of the member you want to add and assign the Role you want for that specific member – either ‘manager’ or ‘member’
- 5. Go back to "Members". You will see that there is a "Pending Invitations" tab beside the "Members" tab, there you will find the members that you have added but have yet to accept your invite.
We are really sorry that you haven't received your physical product order yet. We can open a case against the seller on your behalf. Please let us know how you like to proceed below.
Order refund*
- I would like a refund
- I would like a replacement
I am having the following NDP HUB issue*
You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.
If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link
If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.
Please check out our FAQ I have not received my password reset email regarding your issue.
Below is a simple step by step guide
- 1. Please make sure you're logged in to your account.
- 2. Go to "My Account", which you'll find in the upper right corner of your screen.
- 3. Once you're in "My Account" click "Manage Students", then click on the relevant course.
- 4. From there you can simply click "Add Members." Input the correct email address of the member you want to add and assign the Role you want for that specific member – either ‘manager’ or ‘member’
- 5. Go back to "Members". You will see that there is a "Pending Invitations" tab beside the "Members" tab, there you will find the members that you have added but have yet to accept your invite.
You can easily cancel your subscription at any time by following these steps:
- 1. Login to your account on: https://testbuddy.store/hub/my-account/
- 2. Click on My Account (Top Right)
- 3. Next Click on Settings (Lower Left Side of the page)
- 4. Click on Recurring Payments
- 5. You will see any active subscriptions - Click the VIEW button
- 6. Then the next page will give you the option to CANCEL.
I am having the following Driving Lesson Vouchers issue*
If the instructor/s that you have contacted are not aware of the voucher system or are unsure of how to redeem them, we can easily contact them and explain the process to them. Contact a driving instructor on my behalf
As soon as you're happy to go ahead with a driving instructor, you can give them the voucher number to redeem before your lesson starts.
Please click here to provide us with your personalised name and message for your voucher.
Our vouchers are emailed normally within 24hrs, sometimes these emails can go into your spam inbox.
Unfortunately, our vouchers can only be emailed and printed at home.
Our vouchers can be redeemed by any driving instructor of your choice, and this includes independent instructors or ones that are affiliated with a local or national driving school. Vouchers will be redeemed directly by the instructor, rather than the driving schools Head Office, as each instructor is self-employed. On the very rare occasion that for whatever reason the instructor of your choice decides not to accept the voucher, we will of course offer a full refund. I hope this answers your concerns. If you have further queries or questions, please do not hesitate to contact us via the Driving Lesson Vouchers website
I am having the following RouteBuddy issue*
I am having the following Driving Instructors Near Me issue*
You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.
If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link
If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.
Please check out our FAQ I have not received my password reset email regarding your issue. If you have already tried this, then please email our support team.
I am having the following TestBuddy issue*
You can use your email address as the username to log in to your account. The email address will be the one that you used to create your order.
If you're not sure of your login password, this can be reset from the login page of our website. Just click on the "Lost your password" link
If you have entered your password incorrectly on three occasions, this will generate an automatic security lock on your account as a precautionary measure. The security lock is only temporary, and once this is lifted you will be able to access your account with either your existing password or you may use the forgot password link to reset it.
Please check out our FAQ I have not received my password reset email regarding your issue. If you have already tried this, then please email our support team.
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TERMS OF SERVICE

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OVERVIEW

This website is the property of New Driver Programme Limited. Registered in England and Wales with company number 09981078. Registered office address: Suite 2, 5 Percy Street, London, W1T 1DG. The information contained in or derived from, the website belongs to New Driver Programme Limited.

New Driver Programme finds earlier driving test slots for its customers and customers will be bound by the following terms. These terms and conditions are set out to give our customers the very best experience and overall chance of finding an earlier test.

New Driver Programme does not have any affiliation or association with the DVLA. We exist purely to find test cancellations for our clients.

By agreeing to give us your driving licence number, you give your permission for us to access your current driving test booking in order to find earlier test dates.

Clients must not use any other test cancellation services at the same time. The DVLA caps the number of searches that can take place each hour and therefore we will not be able to find earlier tests. For this same reason, users of our service must not actively search for new test dates themselves as this will affect our ability to search greatly.

It is the customers’ responsibility to reply to any SMS/ text messages promptly to ensure the maximum possible chance of changing the test dates.

All clients must have a current test booking and cannot take responsibility for failure of service due to this issue. Customers without test bookings are not subject to our money back guarantee.

It is the clients’ responsibility to make sure all information is entered correctly when signing up for our service. Customers who provide incorrect data are exempt from our money back guarantee.

We cannot take responsibility for any test changes carried out by the DVLA directly.

Users may upgrade their account at any time. Any premium upgrades are not refundable unless we fail to find you a new test within 10 days.

As per our privacy policy, by signing up for our services you are giving us permission to send you new test dates to your mobile phone number.

We cannot take responsibility if you book a non-refundable test through us and then decide to cancel. We can also not take any responsibility for booking non-refundable dates through our ‘autobook’ service.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].